First-time fix and repeat visit check
Paste one line per completed job. Get the first-time fix rate, visits per job, extra visits and their cost, and the extra visits by reason.
A check on your own log, not a benchmark. The loaded example is invented: 12 jobs and an invented 190 USD per visit. Use one currency of your choice.
| Result | Value |
|---|---|
| Completed jobs | - |
| Total visits | - |
| Jobs fixed on the first visit | - |
| First-time fix rate | - |
| Visits per job | - |
| Extra visits (visits minus jobs) | - |
| Extra visits as a share of all visits | - |
| Cost of extra visits | - |
Extra visits by reason
| Reason | Jobs | Extra visits | First-time fix rate if removed |
|---|
First-time fix rate = jobs completed on the first visit divided by all completed jobs, times 100 (the formula in IBM's first-time fix rate article). "If removed" assumes every job with that reason would then finish on its first visit. Jobs still open are left out.